IndiaX24 takes complaints about its content seriously. This page sets out who to contact and how we deal with complaints, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and our Editorial Policy.
Grievance Officer
Grievance Officer, IndiaX24
Email: contact@indiax24.com (subject line: “Grievance”)
Phone: +91 73031 62512
Postal address: IndiaX24, Delhi, India – 110001
What you can write to us about
- A factual error or a complaint about an article, image or video. For a plain correction you can also write to corrections@indiax24.com.
- Content that you believe is defamatory, infringes your copyright or invades your privacy.
- Requests about your personal data, such as asking what we hold about you, or asking us to correct or delete it. See our Privacy Policy.
- Any other complaint about how IndiaX24 has treated you or your information.
What to include
- Your name and a way to reach you (email or phone).
- The web address (URL) of the content you are complaining about.
- What the problem is, and what you would like us to do.
- Any documents or links that support your complaint.
How we handle complaints
- We acknowledge your complaint within 24 hours of receiving it.
- We review it and, where needed, ask you for more information or ask the writer to respond.
- We tell you our decision in writing within 15 days of receiving the complaint, and make any correction or removal we agree to.
Corrections are published as described in our Editorial Policy. Complaints sent anonymously, or without enough detail to identify the content, may take longer to resolve.